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Excerpt: I got the other day a request to quote for the translation of a small website. In this particular case, it was not an agency but rather an end customer, who had found me by means of an Internet search. The difference is important: The interaction with the end customer allows you often to offer services that a translation agency does not care about, and often does not even understand. In this particular case, I actually ended up doing something crazy: I actually recommended my customer NOT to translate his site. Yes, it has cost me money, but there is a…